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silviucc: Yeah, the need for an additional security layer is total BS. *facepalm*

How do you think you got pwnd in the first place? Lemme see, what is more likely to happen: Blizzard got hacked and someone got your login info or you probably downloaded something nasty/clicked a link in some email and leaked the account credentials. Probably Blizzard fudged it huh ? ;)
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iippo: Nope.

Apparently playing in public had some bug, that quitting in middle of game with random people, they could somehow hijack the account. I wouldnt know about that and frankly i dont care how they did it - i wasnt the only person to whom that had happened and it didnt have anything to do with passwords for example.
That's been speculative at best. I've never seen proof that it actually happened. If it was true though, the authenticator would have been useless anyway.
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iippo: If the damned authenticar is -must- then why it they didnt give one for free with the game?
That I definitely agree on, that was a very poor move on Blizzard's part.

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iippo: Well, how about you code some global identifier then and get rich?
There's already a company available that provides that: Yubico
FYI, it works amazingly well. :)
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iippo: Apparently playing in public had some bug, that quitting in middle of game with random people, they could somehow hijack the account. I wouldnt know about that and frankly i dont care how they did it - i wasnt the only person to whom that had happened and it didnt have anything to do with passwords for example.
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Elenarie: Which, even after a whole year of the game being released, was never proven do be the case. Yet another conspiracy theory. :p The less false information people spread, the better for all.
I wouldnt know about that. That seemed to be the census at time and frankly i lost interest in D3 after the Blitz support response.

For a fact the are better games to play with less hassle.

---

As a separate comment to earlier, my computer was fully updated win7, with up to date newest Symantec running, no silly emails nor all of as hang on pr0n sites or "search warez on shady torrent sites". Or even play Diablo on library computer. All the speculation is certainly fun until it happens to you and Blitz tells you cant get your stuff back because youve contacted them too many times or whatever.
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iippo: If the damned authenticar is -must- then why it they didnt give one for free with the game?
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Nirth: That I definitely agree on, that was a very poor move on Blizzard's part.

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iippo: Well, how about you code some global identifier then and get rich?
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Nirth: There's already a company available that provides that: Yubico
FYI, it works amazingly well. :)
Never heard, but thanks for the link - might read it just for fan if nothing else :)
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Elenarie: The physical authenticator is free, you only pay for the shipping costs. Also, there is a digital, free one available for iOS, Android, and Windows Phone devices.
You know, i got my game in a box - why it wasnt in the box if its so necessary to play the game? Why i have to pay for shipping separately? ->> You include it in the damned game box if its necessary to safely play the game.

Also, not all of us own iOS, Android or Windows Phone. Well actually these days i do own Lumia 920, but those days i did not have access to mobile authenticator.
Post edited April 23, 2013 by iippo
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iippo: ...
Woa, another WP8 user... /runs around in circles all in smiles

I just explained why getting your items back is limited. You will get your account back as many times as you need, just not the gear, as it is exploitable... and, how in the world are you going to get hacked 3 times is beyond me. :)

Also note, the moment you use the same password for another place, is the moment that password gets rendered useless.

And about the game in box stuff that seems very popular here, its just another damn distribution channel, nothing more. Its provided for convenience of those that cannot download 7+GB fast enough. The faster people get over this, that supposedly a game being a box is something more than a .iso file, the less disappointment there would be.
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Big_Boss: The fact is I can't log into my account.
I haven't followed the link into the mail, because Firefox gives me an alert.
Instead, I went on Blizzard site, I tried to log in but no success.
So I asked to send me my account name (emal) via sms, I put that in with my name but no luck.
After three time or so I was searching to reset my password (and every single times it gives me an errore, link "Your name and email don't match", wrong captcha etc), they said me to contact Blizzard support.
I will do that tomorrow, because now I can't, but it is annoying, coonsidering I have only two old games binded to my account.

And how can a spammer take my mail? It is strange for sure.
Sounds like your account got hacked.
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silviucc: Yeah, the need for an additional security layer is total BS. *facepalm*

How do you think you got pwnd in the first place? Lemme see, what is more likely to happen: Blizzard got hacked and someone got your login info or you probably downloaded something nasty/clicked a link in some email and leaked the account credentials. Probably Blizzard fudged it huh ? ;)
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iippo: If the damned authenticar is -must- then why it they didnt give one for free with the game?
Insane greed made them short sighted? Why give stuff away when you can make $$$ from it...
Post edited April 23, 2013 by langurmonkey
the ONLY time I had to deal with a suspended account was when I bought Diablo 3, started installing from disk, aborted that, and then downloaded the installer. In that case, Blizzard asked me for the security question answer OR the first 5 digits of my Starcraft 2 key (could've been other games but that was the only 1 I had that fit the bill). This is 100% a scam e-mail. and you think the handful of rollbacks you can get in diablo 3/WOW are bad, in Final Fantasy XI you get ONE rollback unless you have a security token in which case you get a second. What gave it away as a scam e-mail? The English in the first paragraph is bad which is a STRONG indicator it's not from them.
Given the negative stuff I have read about them recently that email would probably be assholey enough to make me think it was the real Blizzard. :/
Scam.

A reputable company will never send you an unsolicited email demanding you follow a link and run an executable.
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Big_Boss: ...
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Elenarie: Try the recovery form that I linked, if that doesn't work, contact their support team.

About how the found out your email, loads of websites get their info stolen on daily basis. If you've had account with Steam, DeviantArt, Sony, or the hundred others high profile sites that were hacked the last several years, its a good bet that your email is out there in the wild.
This, and once the email is in the wild they'll try to send emails from dozens of online games trying to catch you. I've seen Runescape emails (Never had an account for that), Blizzard emails sent to the wrong email address (I changed it at least once). The idea is that eventually they'll find something that you play that they can try to exploit.
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Big_Boss: ...
It's a fishing attempt. I get these emails all the time, and i don't even have a WOW account.
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iippo: Ive never had phishing trouble, but my Diablo3 account got hacked sometime after Diablo3 launch. All the stuff from all of my Diablo3 characters got stolen. Not that i cared so much for it (havent played D3 since..maybe in a year or two?) - but Blizzards Support's reply to this was pretty cold:

They said they can reset the D3 acco to previous state and i can get the stuff back...but they can do this only certain number or times, 2-3 and after that "nothing can do". I think thats pretty damn bad attitude. If its because of the real money auction house, i think it should be shut down for good. Ofcourse thats never going to happen.

Later i got Battlenet account authenticator from a friend, but i think that having to need such thing is just bs.
Ouch. I guess I made the right decision choosing TL2 over D3. Perhaps with Nordic buying Titan Quest I might get a chance to try that as well.

Blizzard as a company has let its ego grow to truly epic proportions.
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hedwards: Ouch. I guess I made the right decision choosing TL2 over D3. Perhaps with Nordic buying Titan Quest I might get a chance to try that as well.

Blizzard as a company has let its ego grow to truly epic proportions.
I would not call it ego. They've cultivated generations of fans. I don't mean that as a compliment and, of course, they are not the only company to do this sort of thing. The fans are "conditioned" to like every product they make so there are too few voices to tell them, scream at them when they're being stupid. They are under the impression that muting the critics will benefit them...

It may be good in the short-term but will come back to kick them in their butts.
Post edited April 24, 2013 by silviucc
It's a phishing attempt. Blizzard never sends out stuff like this. An e-mail should carefully match information received from the game; for instance, if there's an IP problem, then you'll receive a message when logging in that you need to confirm your identity in some way. Essentially, if there is no in-game indication of a problem, there isn't one.

One important thing to do is check where the e-mail was sent from by mousing over the e-mail address. If it was sent from Blizzard, there shouldn't even be anything to mouseover, as I recall, and even then, it should go to something along the lines of @blizzard.com. Check the customer service forums to be sure.

If you clicked on anything in the e-mail, do not log into the game. Instead, perform a full malware check, and after everything has been cleared, log in on a different, clean computer and change your password; if you suspect your e-mail is compromised, do a full password and secret answer change there as well. It's much harder getting an e-mail address back, and they sometimes target those as well.

Finally, if you find yourself locked out of your account, contact Customer Service as quickly as possible. If you contact them via official channels - doublecheck on the official site or even in the manual - they might ask for information they otherwise won't; don't worry about this.
Scam ignore it . I had the similar shit a year back.
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hedwards: Perhaps with Nordic buying Titan Quest I might get a chance to try that as well.
OT, but the retail version of Titan Quest does not have DRM. I highly recommend it as a Diablo Clone (in fact I find it superior in several ways). Today on Amazon its $8.99 with free shipping (and includes expansion).

Also, definitely check out http://www.grimdawn.com/ (from the makers of Titan Quest).
Post edited April 24, 2013 by hucklebarry