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I almost bought those 2 games as gift codes too, but I was suspicious that this would happen. I have to say, I think gifting is one feature that GOG doesn't do very well. Both steam and gamersgate allow you to keep gift copies instead of just codes.
I do not think its uncool of GOG, they said they couldn't or they would. They offered compensation of equal value. They said its not technically possible and I believe them. Its sucks but it is the reality...........
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Alfie3000: GOG deals in non-transferable personal licenses other stores may do something different SimonG explained earlier. And they didn't sell gift orders after the product was pulled.
Then GOG should do "something different" also. "Something different" leads to a better customer experience.

And while they don't sell gift orders after the product is pulled (that would be illegal, and that's fact) they did hold a promo for Perimeter and Soldiers right before those where pulled with the notice that those games will be pulled as the promo ended but no warning that you could not redeem gift codes after that time.

Not to mention the current Interplay promo. In case you did not know Interplay looses the rights to Fallout by the end of the year if I'm not mistaken. So any gifts should definitely be redeemed by that time. Do they tell you this? Nope!
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Aningan: In case you did not know Interplay looses the rights to Fallout by the end of the year if I'm not mistaken. So any gifts should definitely be redeemed by that time. Do they tell you this? Nope!
Interplay has the right to sell the games through December 2013. I know that lots of people are claiming that they will lose them at the end of the current year, but I don't know where this number is coming from, and when I tried to find actual evidence for it, I only found documents pointing to December 2013.

That said, I agree that GOG ought to make this limitation of their gift service more clear; to the purchaser of the gift as well as to the poor guy whose code gets rejected.
I'd say this is GOG's fault, because they created stupid gift system.

They should not link a gift to a game, and then the problem would disappear. One would be able to redeem a copy of the game only available at the time of redeeming.
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maycett: I almost bought those 2 games as gift codes too, but I was suspicious that this would happen. I have to say, I think gifting is one feature that GOG doesn't do very well. Both steam and gamersgate allow you to keep gift copies instead of just codes.
Well, there are things in GOG's gifting mechanism that are very cool, like the ability to have someone reuse the gift code of another person, and get the games that this person already owned. This seems a lot more fair and customer friendly to me than Steam's "gifts of games you already own will be voided" policy.

However, even a good gifting service can be improved, and I think Aningan's report shows that GOG's gifting system could do with an improvement in this specific area.
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Aningan: In case you did not know Interplay looses the rights to Fallout by the end of the year if I'm not mistaken. So any gifts should definitely be redeemed by that time. Do they tell you this? Nope!
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Psyringe: Interplay has the right to sell the games through December 2013. I know that lots of people are claiming that they will lose them at the end of the current year, but I don't know where this number is coming from, and when I tried to find actual evidence for it, I only found documents pointing to December 2013.

That said, I agree that GOG ought to make this limitation of their gift service more clear; to the purchaser of the gift as well as to the poor guy whose code gets rejected.
Ok then. I was under the impression that they loose it by 2013, but I see I was mistaken. Still this gifting issue should be common knowledge. Or even better, GOG could work towards changing.
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azah_lemur: I would understand you being angry, if they had said they can't offer refunds and you'd lose your cash.
I understand why he's angry when he can't get the game he thought he had bought. I'd be angry as fuck if this had happened to me. No matter how sorry they are, what compensations they offer, he's not gonna be able to get the game he wanted. And now let's be honest - with GOG being able to host games that aren't available for sale anymore and multiple cases in the past where people were able to redeem gift codes for unavailable games this is an extremely unpleasant and unexpected surprise. I also thought of the gift codes as "product is ordered and kept in stock, can be picked up at any point" until now.
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Aningan: Ok then. I was under the impression that they loose it by 2013, but I see I was mistaken. Still this gifting issue should be common knowledge. Or even better, GOG could work towards changing.
Yeah, changing would be the right call.
Post edited October 25, 2012 by F4LL0UT
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Psyringe: Anyway. If this had happened to me, I would certainly ask GOG for a detailed, legally founded explanation of why exactly they can't redeem the code anymore. And I would expect them to clarify the wording on their vouchers. I would also expect them to offer a refund _when the code is redeemed_, and not simply tell the recipient of the gift code that the code isn't valid anymore.
This whole thread is exaggerated. GOG can no longer provide the license for a game. End of story. They offer a refund.

What are you people expecting. Half of this forum doesn't even grasp the basics of legal licensing. How do you honestly expect them to understand this issue. Just take a look in the classifieds thread.

Support probably doesn't even know the legal background, hence the technical problems.

For me this is as simple as the question why an XBox game won't run in a PS3 is for tech savvy people. But when I mistakenly get an Xbox game send for my PS3, I don't want an explanation. I want a refund.
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OneFodderUnit: As far as I'm concerned if you buy a key for a game then you have the license for that game.
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Fuzzyfireball: SimonG must be pulling his hair out rofl
I think from now on I will go into the tech support threads and state that "In my opinion Theme Hospital should have shader support and 3D graphics."

"In my opinion..." This is why I'm not a lawyer or a judge. People think they know how the law works. Honestly, I think no doctor gets into so much discussions ...
Post edited October 25, 2012 by SimonG
Thanks for making this thread, Aningan. It's very helpful - if unfortunate - to know that gift purchases are deferred and not immediate as one might expect (especially since it is presented as "buying as a gift").

Your support guy is right in that there's nothing that they can do right now, but the problem really is of their own device and I hope that they change the process to avoid this in future. I'm really sorry that this had to happen to you.
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SimonG: "In my opinion..." This is why I'm not a lawyer or a judge. People think they know how the law works. Honestly, I think no doctor gets into so much discussions ...
You'd be surprised about that.

Anyway, what GOG *could* do, is automate the transformation to generic gift codes for pulled games. Or at least a clear `please contact support for a refund' (maybe they already do this?) to ease the shock of not being able to get what you thought you already had. Because if this thread has shown one thing, it's that it is not obvious or intuitive that you can't redeem those codes. And that makes sense; it's easy to draw a parallel between still being able to download pulled games and still being able to redeem pulled games. Those two situations feel very similar (even though apparently they're not), so it's not so strange that people expect them to play out in a similar way.
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SimonG: What are you people expecting. Half of this forum doesn't even grasp the basics of legal licensing. How do you honestly expect them to understand this issue. Just take a look in the classifieds thread.
Look, I get it that you are knowledgeable in law issues. And I respect that you are trying to explain some things to us. But what I am expecting is some clear explanations.

You say in your very first post:
The license is created/transferred when the key is redeemed. Not when the key is bought. The gift code is not a license.
And then there is this:
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F4LL0UT: Very weird because I received Second Sight from a giveaway after it had been pulled from the store and there was no problem activating it. So for some games it is possible, for others it's not?
That makes your "when the key is redeemed" opinion wrong.

I would like some clear non-conflicting explanation from GOG, not "technically impossible".

And as I wrote in the support ticket I'd like to make things clear. I own those games. I have them on my account. So I'm not bitching and moaning about how I'm not getting those games. I already have them. I will neither gain or lose anything irrelevant of how this gets resolved. But I am frustrated by something I see as simply "not right" and by a lack of proper explanation.

It's like in the PS3 topic. You don't have to be affected by some customer unfriendly action to give a damn and make a stand, as some people seem to think.
high rated
We went through this case again in more detail and, upon further review, it should be possible to redeem such a gift code. At first it appeared that we wouldn't be allowed to do that, so I apologize for the confusion.

We're currently looking for a permanent fix that will allow users to actually redeem such codes, but our web team has got a ton of stuff they need to work on first, so I can't say when this could be implemented.

I think we've got a workaround that would let you use your code now, though. I will get back to you in more detail via our support system.
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Firek: We went through this case again in more detail and, upon further review, it should be possible to redeem such a gift code. At first it appeared that we wouldn't be allowed to do that, so I apologize for the confusion.

We're currently looking for a permanent fix that will allow users to actually redeem such codes, but our web team has got a ton of stuff they need to work on first, so I can't say when this could be implemented.

I think we've got a workaround that would let you use your code now, though. I will get back to you in more detail via our support system.
THANK YOU!!!
As they say: *faith restored* :D
LOL it was all a technical glitch in the first place :D

We argued over nothing :P