Posted June 19, 2017
My ticket reply suggests they think this is an issue with corrupted player saves. Sent them in my save file as requested, we shall see.
DarkSaber2k
New User
Registered: Dec 2010
From United Kingdom
von_Hardenberg
Bitter Vet
Registered: Sep 2013
From Germany
Posted June 19, 2017
In regards to seeing only a few pawns, I assume that this is due to GoG using it's own player pool. The steam version has more players by orders of magnitude and is older, so by comparison it's brimming with pawns.
DarkSaber2k
New User
Registered: Dec 2010
From United Kingdom
Posted June 20, 2017
Not sure if related or not, but I have been getting Connection Failed errors a LOT tonight, way more than the last few days combined.
Jayvenpup
New User
Registered: Dec 2011
From Australia
Posted June 20, 2017
I am the same actually. I think prior to the last 24 hours I only had one or two connection failures over the last week yet this last day has been about five or six times.
Khaixzer
Casually uncasual
Registered: Apr 2012
From Brazil
Posted June 20, 2017
So they still haven't fixed the connection issues? Does anyone have any news about it? They are unusually quiet about all of it...
Jayvenpup
New User
Registered: Dec 2011
From Australia
Posted June 20, 2017
I finally got the response about sending in the save file. I'll do that once I'm home from work tonight.
Aside from that, heard not much else beyond our talking here.
Aside from that, heard not much else beyond our talking here.
Jayvenpup
New User
Registered: Dec 2011
From Australia
Posted June 20, 2017
I have a successful repeatable situation for you to all check. This was the only way my wife and I could successfully trigger release gifts.
ALL steps must be followed exactly or it doesn't work.
In this example, you are Player 1 and the hired Pawn belongs to Player 2.
Step 1: Player 1 equips Pawn with anything they wish to send Player 2
Step 2: Player 1 sleeps
Step 3: Player 1 releases Pawn (only tried with giving a gift at release)
Step 4: Player 1 sleeps
Step 5: Player 2 sleeps
Step 6: Player 2 should receive notification that their Pawn has returned from helping Player 1
We tested this on both my game and my wife's and the above worked to the letter. If Player 1 does not sleep after every step before Player 2 sleeps at the end, it doesn't work.
If Step 2 is not done, any equipped items are lost, even if the rest of the steps are done correctly.
--
Screenshot #1:
This shows the successful acquisition of Rift Crystals after Pawn return using the steps above.
Screenshot #2:
The Godsthrone Blossom was given upon release the day before when an Mage elemental buff was changed and the Rotten Scrag of Meat was gifted just now upon release. Not sure why two days worth of gifting was in this one because we have both rested many times between then and now. What we find odd is that the transfer of gifts/etc only seems to work if you reset immediately before and after the actions in the step guide above, resting earlier in the day doesn't seem to count.
Screenshot #3
The shield that Player 1 equipped to the Pawn didn't transfer through in the first attempt (Screenshot #2) for some reason, but we found that Player 1's rest after release seemed to trigger that transfer (Screenshot #3).
--
Just a note regarding the possibility of offline mode corrupting saves: we discussed about how my wife's game did go into Offline mode at the start and my restarted game did not, so this was eliminated from our investigation as the above process worked on both of our games.
I've sent all my screenshots off to the GOG team and the above steps plus some additional notes.
ALL steps must be followed exactly or it doesn't work.
In this example, you are Player 1 and the hired Pawn belongs to Player 2.
Step 1: Player 1 equips Pawn with anything they wish to send Player 2
Step 2: Player 1 sleeps
Step 3: Player 1 releases Pawn (only tried with giving a gift at release)
Step 4: Player 1 sleeps
Step 5: Player 2 sleeps
Step 6: Player 2 should receive notification that their Pawn has returned from helping Player 1
We tested this on both my game and my wife's and the above worked to the letter. If Player 1 does not sleep after every step before Player 2 sleeps at the end, it doesn't work.
If Step 2 is not done, any equipped items are lost, even if the rest of the steps are done correctly.
--
Screenshot #1:
This shows the successful acquisition of Rift Crystals after Pawn return using the steps above.
Screenshot #2:
The Godsthrone Blossom was given upon release the day before when an Mage elemental buff was changed and the Rotten Scrag of Meat was gifted just now upon release. Not sure why two days worth of gifting was in this one because we have both rested many times between then and now. What we find odd is that the transfer of gifts/etc only seems to work if you reset immediately before and after the actions in the step guide above, resting earlier in the day doesn't seem to count.
Screenshot #3
The shield that Player 1 equipped to the Pawn didn't transfer through in the first attempt (Screenshot #2) for some reason, but we found that Player 1's rest after release seemed to trigger that transfer (Screenshot #3).
--
Just a note regarding the possibility of offline mode corrupting saves: we discussed about how my wife's game did go into Offline mode at the start and my restarted game did not, so this was eliminated from our investigation as the above process worked on both of our games.
I've sent all my screenshots off to the GOG team and the above steps plus some additional notes.
KopiUncle
New User
Registered: Jun 2017
From Singapore
Posted June 20, 2017
Looks like you may have found something for the GoG team to follow up on.
So in essence the TLDR version, while GoG try to fix the problem, our work-around would be:
Always sleep after every online action of gifting / release.
Everyone please try it, hopefully we'll see some RCs flow in!
Jayvenpup: I have a successful repeatable situation for you to all check. This was the only way my wife and I could successfully trigger release gifts.
ALL steps must be followed exactly or it doesn't work.
In this example, you are Player 1 and the hired Pawn belongs to Player 2.
Step 1: Player 1 equips Pawn with anything they wish to send Player 2
Step 2: Player 1 sleeps
Step 3: Player 1 releases Pawn (only tried with giving a gift at release)
Step 4: Player 1 sleeps
Step 5: Player 2 sleeps
Step 6: Player 2 should receive notification that their Pawn has returned from helping Player 1
We tested this on both my game and my wife's and the above worked to the letter. If Player 1 does not sleep after every step before Player 2 sleeps at the end, it doesn't work.
If Step 2 is not done, any equipped items are lost, even if the rest of the steps are done correctly.
--
Screenshot #1:
This shows the successful acquisition of Rift Crystals after Pawn return using the steps above.
Screenshot #2:
The Godsthrone Blossom was given upon release the day before when an Mage elemental buff was changed and the Rotten Scrag of Meat was gifted just now upon release. Not sure why two days worth of gifting was in this one because we have both rested many times between then and now. What we find odd is that the transfer of gifts/etc only seems to work if you reset immediately before and after the actions in the step guide above, resting earlier in the day doesn't seem to count.
Screenshot #3
The shield that Player 1 equipped to the Pawn didn't transfer through in the first attempt (Screenshot #2) for some reason, but we found that Player 1's rest after release seemed to trigger that transfer (Screenshot #3).
--
Just a note regarding the possibility of offline mode corrupting saves: we discussed about how my wife's game did go into Offline mode at the start and my restarted game did not, so this was eliminated from our investigation as the above process worked on both of our games.
I've sent all my screenshots off to the GOG team and the above steps plus some additional notes.
So in essence the TLDR version, while GoG try to fix the problem, our work-around would be:
Always sleep after every online action of gifting / release.
Everyone please try it, hopefully we'll see some RCs flow in!
ALL steps must be followed exactly or it doesn't work.
In this example, you are Player 1 and the hired Pawn belongs to Player 2.
Step 1: Player 1 equips Pawn with anything they wish to send Player 2
Step 2: Player 1 sleeps
Step 3: Player 1 releases Pawn (only tried with giving a gift at release)
Step 4: Player 1 sleeps
Step 5: Player 2 sleeps
Step 6: Player 2 should receive notification that their Pawn has returned from helping Player 1
We tested this on both my game and my wife's and the above worked to the letter. If Player 1 does not sleep after every step before Player 2 sleeps at the end, it doesn't work.
If Step 2 is not done, any equipped items are lost, even if the rest of the steps are done correctly.
--
Screenshot #1:
This shows the successful acquisition of Rift Crystals after Pawn return using the steps above.
Screenshot #2:
The Godsthrone Blossom was given upon release the day before when an Mage elemental buff was changed and the Rotten Scrag of Meat was gifted just now upon release. Not sure why two days worth of gifting was in this one because we have both rested many times between then and now. What we find odd is that the transfer of gifts/etc only seems to work if you reset immediately before and after the actions in the step guide above, resting earlier in the day doesn't seem to count.
Screenshot #3
The shield that Player 1 equipped to the Pawn didn't transfer through in the first attempt (Screenshot #2) for some reason, but we found that Player 1's rest after release seemed to trigger that transfer (Screenshot #3).
--
Just a note regarding the possibility of offline mode corrupting saves: we discussed about how my wife's game did go into Offline mode at the start and my restarted game did not, so this was eliminated from our investigation as the above process worked on both of our games.
I've sent all my screenshots off to the GOG team and the above steps plus some additional notes.
Jayvenpup
New User
Registered: Dec 2011
From Australia
Posted June 20, 2017
There seems to be quite a few variables as this has worked to and fro with wife and I yet son gifting me did not seem to work.
It hasn't worked for my gifting to KopiUncle (with two sleeps after instead of just the one sleep). Game restart was attempt too by KopiUncle yet this didn't yield positive results.
Since it is late here, we'll do more testing in the morning. Others feel free to try what you can in meantime.
It hasn't worked for my gifting to KopiUncle (with two sleeps after instead of just the one sleep). Game restart was attempt too by KopiUncle yet this didn't yield positive results.
Since it is late here, we'll do more testing in the morning. Others feel free to try what you can in meantime.
Jayvenpup
New User
Registered: Dec 2011
From Australia
Posted June 20, 2017
We apologise this isn't a quick fix as it seemed. We tested two attempts with my pawn (as per screenshots) and I did one gifting to my wife. All three of those worked.
We then worked out the process via those attempts, emailed to GOG with images and then posted on here.
Now for some reason, it isn't working.
As mentioned, we'll do more testing tomorrow (keep telling myself to go to bed, 12:10am now) and hoping others get some success. Before bed, we'll be trying a gift from her to me, just to eliminate that aspect.
We then worked out the process via those attempts, emailed to GOG with images and then posted on here.
Now for some reason, it isn't working.
As mentioned, we'll do more testing tomorrow (keep telling myself to go to bed, 12:10am now) and hoping others get some success. Before bed, we'll be trying a gift from her to me, just to eliminate that aspect.
Jayvenpup
New User
Registered: Dec 2011
From Australia
Posted June 20, 2017
We retested with our above steps and it didn't work. We then tested again by adding in a Player 2 sleeps between Steps 3 and 4. This worked for both of us.
We will do some further testing tomorrow to see if this is repeatable with our son's game as well, at the very least.
We don't ultimately know if this helps anyone as is these have to be done immediate and not delayed, it is a niche situation.
Step 1: Player 1 equips Pawn with anything they wish to send Player 2
Step 2: Player 1 sleeps
Step 3: Player 1 releases Pawn (only tried with giving a gift at release)
Step 3.5: Player 2 sleeps
Step 4: Player 1 sleeps
Step 5: Player 2 sleeps
Step 6: Player 2 should receive notification that their Pawn has returned from helping Player 1
(Now for bed)
We will do some further testing tomorrow to see if this is repeatable with our son's game as well, at the very least.
We don't ultimately know if this helps anyone as is these have to be done immediate and not delayed, it is a niche situation.
Step 1: Player 1 equips Pawn with anything they wish to send Player 2
Step 2: Player 1 sleeps
Step 3: Player 1 releases Pawn (only tried with giving a gift at release)
Step 3.5: Player 2 sleeps
Step 4: Player 1 sleeps
Step 5: Player 2 sleeps
Step 6: Player 2 should receive notification that their Pawn has returned from helping Player 1
(Now for bed)
Razikale
QA Overlady
GOG.com Team
Registered: Jan 2012
From Poland
Posted June 20, 2017
Always sleep after every online action of gifting / release.
For starters, thank you for all your tickets and the information you send forward via support - we're actively investigating the issue and every piece of information you give us is always mighty helpful.
However, let me just highlight one thing. Please make sure that both the person that created the pawn and the person who rented the pawn rested at the inn afterwords. Gifts should be send over after resting, though there might be a delay between resting and receiving gifts (for me personally it was about ~30 mins but it might be shorter or longer).
When the hero rests at the inn you should see a "accessing server" message and pawns should be synchronized. As far as I am aware this is how this mechanic works. When we tested this both parties received gifts as they should provided they both rested at the inn.
Kind regards,
Post edited June 20, 2017 by Razikale
KopiUncle
New User
Registered: Jun 2017
From Singapore
Posted June 20, 2017
Appreciate the follow-up as well. The issue we have right now is beyond just gifting. We're also not receiving rift crystals associated with other players renting our pawns. I've also been using certain pawns and sending them back with favorable reviews repeatedly, but the same pawn would still re-appear in my game with an empty peer review history.
I think most of us played DD on the console before. The concept of pawn rental and gifting is pretty simple. My pawn could be hired / released many times in between my hero's resting in an inn, and I'd get the sum of rift crystals across the rental transactions. There was no need to sync resting in inns per transaction. But it isn't happening for many of us on the GoG platform.
Jayvenpup is the ONLY one on my friend list that has managed to get his pawn rental transaction successfully recognised through his testing of sleep sync-ing between players. I tested briefly with him and did not succeed. I did a "Top Ranked This Month" search and Jayvenpup topped the list, but of greater interest is that the total number of hits was only 12! I.e. only 12 players in the GoG community managed to successfully complete pawn rental through some weird combination of actions / conditions that is far from simple in the past month!
See attached screenshot.
Hopefully Jayvenpup's testing efforts would give a glimpse into possible problems on the gog platform.
KopiUncle: So in essence the TLDR version, while GoG try to fix the problem, our work-around would be:
Always sleep after every online action of gifting / release.
Razikale: Dear All,
For starters, thank you for all your tickets and the information you send forward via support - we're actively investigating the issue and every piece of information you give us is always mighty helpful.
However, let me just highlight one thing. Please make sure that both the person that created the pawn and the person who rented the pawn rested at the inn afterwords. Gifts should be send over after resting, though there might be a delay between resting and receiving gifts (for me personally it was about ~30 mins but it might be shorter or longer).
When the hero rests at the inn you should see a "accessing server" message and pawns should be synchronized. As far as I am aware this is how this mechanic works. When we tested this both parties received gifts as they should provided they both rested at the inn.
Kind regards,
I think most of us played DD on the console before. The concept of pawn rental and gifting is pretty simple. My pawn could be hired / released many times in between my hero's resting in an inn, and I'd get the sum of rift crystals across the rental transactions. There was no need to sync resting in inns per transaction. But it isn't happening for many of us on the GoG platform.
Jayvenpup is the ONLY one on my friend list that has managed to get his pawn rental transaction successfully recognised through his testing of sleep sync-ing between players. I tested briefly with him and did not succeed. I did a "Top Ranked This Month" search and Jayvenpup topped the list, but of greater interest is that the total number of hits was only 12! I.e. only 12 players in the GoG community managed to successfully complete pawn rental through some weird combination of actions / conditions that is far from simple in the past month!
See attached screenshot.
Hopefully Jayvenpup's testing efforts would give a glimpse into possible problems on the gog platform.
Always sleep after every online action of gifting / release.
For starters, thank you for all your tickets and the information you send forward via support - we're actively investigating the issue and every piece of information you give us is always mighty helpful.
However, let me just highlight one thing. Please make sure that both the person that created the pawn and the person who rented the pawn rested at the inn afterwords. Gifts should be send over after resting, though there might be a delay between resting and receiving gifts (for me personally it was about ~30 mins but it might be shorter or longer).
When the hero rests at the inn you should see a "accessing server" message and pawns should be synchronized. As far as I am aware this is how this mechanic works. When we tested this both parties received gifts as they should provided they both rested at the inn.
Kind regards,
Razikale
QA Overlady
GOG.com Team
Registered: Jan 2012
From Poland
Posted June 20, 2017
Post edited June 20, 2017 by Razikale
von_Hardenberg
Bitter Vet
Registered: Sep 2013
From Germany
Posted June 20, 2017
If his problem is the same as mine, we simply do not see the reward/rating screen, at all. The game syncs with the server showing a black screen, then drops back to the view of the inn and syncs again. Normally, at that point a summary of past rentals would appear, but in our case there is nothing.
Our pawns, despite being rented, also show no star ratings (from peer reviews) under status. Even if your pawn is forcibly returned due to death, the game autogenerates a commentless 3-star-rating. This isn't happening, either.
EDIT:
The problem is the issues are not global as we once assumed. I'd wager there's a partial database/account corruption, which is why some pawns are screwed, and some aren't. However, you can't simply re-register to avoid it, since the game generates an "account" for you keyed to your gog account, as far as I can tell.
Even a clean reinstall does nothing, as the game goes straight for your GoG-account and force-syncs the savegame afterwards.
For a quick overview (and since Razikale's pawn seems to be rated): Do a quick search for pawns by level. Almost all of them have no ratings. And I don't believe that is because they were never rented in the first place; there's not enough of them for that to happen.
Our pawns, despite being rented, also show no star ratings (from peer reviews) under status. Even if your pawn is forcibly returned due to death, the game autogenerates a commentless 3-star-rating. This isn't happening, either.
EDIT:
The problem is the issues are not global as we once assumed. I'd wager there's a partial database/account corruption, which is why some pawns are screwed, and some aren't. However, you can't simply re-register to avoid it, since the game generates an "account" for you keyed to your gog account, as far as I can tell.
Even a clean reinstall does nothing, as the game goes straight for your GoG-account and force-syncs the savegame afterwards.
For a quick overview (and since Razikale's pawn seems to be rated): Do a quick search for pawns by level. Almost all of them have no ratings. And I don't believe that is because they were never rented in the first place; there's not enough of them for that to happen.
Post edited June 20, 2017 by vonHardenberg