sperry1: i don't know if anyone has the same problem as i do. i downloaded the program and tried to install it but kept getting the same error message. "this file version my not be compatible with your windows version." Yet, the game description says that it is compatible with windows 7 and 64bit. I even tried to contact GOG through their email to technical support but even that didn't work. I'm very frustrated that i can't seem to reach them and i payed for a game that i can't even install. I tried all the solutions they had through the support page but nothing seems to work.

Can anyone suggest a solution or how to contact GOG?

thanks,
Sperry

wpegg: What game are you referring to? There are 3 that this part of the forum applies to. Have you tried re-downloading the installer? It might just have got corrupted. If you're referring to Lords Of Magic, what size is the installer you've downloaded?

My apologies. I was referring to lords of the realm: royal edition (1 &2). I thought the file might have been corrupted too so i downloaded again and receive the same message.



If you're able to use a checksum util, I can compare what you get against my working download to verify it works.


i'm not sure what the checksum utility is.

Apart from that, without more information all you can get is the general advice of making sure it's in a folder you have full permissions to. Try running as administrator, and make sure the account you're running is able to run applications as administrator (GOG installers require it).

Done that. Tried running as administrator but same problem.

What's really frustrating about this is that i can't even email my problems to the GOG team. Their email at the technical support page doesn't work.

I don't know any other way of reaching them. Any advice would be appreciated.

thank you,
sperry

wpegg: I can't help you with reaching GOG support, I am no more in the loop on that one than you. Perhaps a post in the general forums to highlight that their contact mechanism appears to be broken.

I have the installer for Lords of the Realm, If you want we could get you going with a checksum tool so that we can rule out the possibility of the installer being corrupted. I use Checksum For Windows as it's open source, and I can inspect the code I'm running. It can be downloaded here . If you run that against the installer and generate an MD5 checksum (the default option) then you should get a result of "5c0a32774c01c7571f9cb8fbddc7a489". If you don't get that then we have got different files, so you might have a corrupted installer. You will at least be able to confirm that you don't.

I downloaded it and ran the software to compare. Unfortunately, i got different numbers than you do. The two different downloads i made also came up with different numbers. Is is possible that you may have a different version of this game that worked on your computer but not mine? I have a new computer that i just purchased last week and i did try to download it on my old computer using vista and the file open and i was able to play the game but it had no sound.




Could you go through exactly what happens. It seems strange that the installer won't even reach the first page. Is it literally as simple as you double click on the installer and it pops up an alert with that message?

Yes. It's that simple. Here is the exact message i got " The version of this file is not compatible with the version of windows you're running. check your computer's system information to see whether you need an x86(32 bit) or x64(64bit) version of the program and then contact the software publisher."

That's the error message i kept getting when i tried to open the file to install the program.




Have you tried any other GOG installers, if not download one of the free games and give that a shot (Lure of The Temptress is free and a small download).

Yes. I downloaded and installed and run "master of magic" and "lure of the temptress" and they both run just fine.



The only other thing you could try is running the installer in a compatibility mode. Right click on the file, select properties. Then select the tab "Compatibility" and check the box to run it in Compatiblity mode.

Nope. I tried that. still didn't work. Thanks for trying to help, i guess the only thing i can do is deny the charge on my credit card since i can't reach them and i paid for a game that i can't even play.

sincerely,
sperry

Demota: I don't suppose anyone can help me out here? It's been months now. When I try to launch Lords of Magic, nothing happens. The screen goes black for a second, then nothing. Startaffinity does nothing.

SacredPath: Hi all,

when I'm trying to start the game, I get the following error (translated):

"of magic special edition\dpstub.exe n:\lords of magic special edition\lomse. exe" couldn't be found. Make sure that path is correct and repeat.

Then a second error message: "Error respawning Lords of Magic."

I'm using Vista, the game installed fine. All compatibility modes have produced this error.